Frequently Asked Questions
Everything you need to know about shopping with WFC.
What is the standard shipping timeframe for furniture items?
Most in-stock furniture items are processed within 2-3 business days. Depending on your location, delivery typically takes between 7 to 14 business days via our specialized home-delivery partners.
Do you offer white-glove delivery and assembly?
Yes, we offer premium white-glove service for an additional fee. This includes room-of-choice delivery, full assembly, and removal of all packaging materials.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that a restocking fee may apply to large furniture returns.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also track your status directly through your WFC account dashboard.
Are your wood products sustainably sourced?
At WFC, we prioritize sustainability. Over 80% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure minimal environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for larger purchases.